By accessing or using any functionality on this website ("the site") you, the customer, enters into the following agreement with The Internet Phone Company a division of Real Time Travel Connections Pty. Ltd. Reg No. 95/03954/07 ("we" or "TIP" or "us"):

1. Price The total price of a product (the "purchase price") shall include Value Added Tax ("VAT") and excludes the shipping cost. As erroneous or outdated prices could be displayed from time to time, you agree that we cannot be obliged to sell a product at such erroneous price. Unless otherwise stated, all prices displayed on the site are inclusive of VAT. We reserve the right to discount prices for specific promotions or on-line communities. Please note that our prices are not necessarily the same as in-store prices.

2. Product requests - We may provide a "product request" service from time to time in terms whereof we will use our best endeavours to source products on your behalf from other suppliers. A product request is not an order but merely a request for us to provide you with assistance in locating a particular product.
Although every effort will be made to source the requested product, we do not guarantee the availability or existence of any product and we reserve the right to decline any product request without giving reasons. Once in receipt of a product request we will contact the relevant supplier to establish stock availability and pricing. All product requests will be confirmed with you telephonically or via e-mail. Products will only be ordered on payment of the purchase price.

3. Availability of products - You accept that the display of products is not necessarily a guarantee of the availability of a product and that certain products may not be in stock at the time of submitting your order and delivery may therefore be delayed. However, such delays shall not entitle you to withdraw your order unless we agree with you in writing that the duration of delay is unreasonable.

4. Right of withdrawal The provisions of this clause shall only become operative on enactment of the Electronic Communications and Transactions Act, 2001 ("the ECT Act"). If you qualify as a consumer as defined in the ECT Act, you may cancel the transaction at any time within 8 days of date of receipt of the product and receive a refund of the purchase price paid. To do this, you must inform us in writing and return the products without delay, in the same condition and packaging you received them and at your own cost and risk.
You will, however, not be entitled to exercise the above right of withdrawal in respect of a transaction : (a) for the provision of services if performance has begun, with your consent, before the end of the seven day period referred to above; (b) for the supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us; (c) for the supply of computer software which was unsealed by you.

5. Returns, refunds and exchanges - Your return of goods will be governed by the returns, refund and exchange policy made available on the site from time to time. Please note that if you return goods you will still have to pay for the shipping costs.
(Click here to view our Returns & Exchange Policy)

6. Privacy - Our treatment of your personal information is outlined in our privacy policy available on the site from time to time.

7. Security Policy - While we employ security features, processes and procedures on the site which are in accordance with or higher than accepted industry standard and use 128 bit encryption technology, we cannot guarantee the security of the information you transmit to us. Notwithstanding various precautions taken by us, you accept that transmitting information over the Internet may be subject to unlawful access or monitoring and that we are not liable for any loss, harm or damage which you may suffer as a result of this.
To enjoy full functionality and all the security features available on the site you require the browser and version thereof as specified on the site from time to time. If you do not have the specified browser then you might not enjoy the full functionality or security features made available on the site, in which case you acknowledge and accept that the site may fail to function properly and you accept all risks related to this.

8. Complaints & disputes - Any complaints and queries which you may have should be directed to our customer service division at the toll free number specified on the site from time to time. If the complaint cannot be resolved with 10 (ten) business days after having been referred to the customer service division, the dispute will be referred to arbitration in terms of the rules of the Arbitration Foundation of South Africa (AFSA).
The arbitrator shall be appointed by AFSA and the unsuccessful party shall pay the costs of arbitration. Only you and your representative(s) and Real Time Travel Connections and its representative(s) may attend the arbitration. Both you and Real Time Travel Connections shall keep the fact that a dispute has arisen, the record of the arbitration proceedings as well as the arbitrator's decision, confidential.
Notwithstanding the above provisions, we retain the right to institute action in any court of law with jurisdiction to obtain urgent, interim relief or to collect outstanding debts due and payable by you.
Please note that we subscribe to the Advertising Standards Authority's code of conduct.

9. Deemed originator - You warrant to us that: all your given details are true and correct; you are legally capable of concluding the transaction and you have read, understood and accepted the terms of this agreement. As it is impossible for us to verify the originator of an instruction, you hereby authorise us to act on any instruction purporting to originate from you, even if it transpires that both of us been defrauded by someone else, unless you have informed us to the contrary prior to us acting on a fraudulent instruction.

10. Availability of site - TIP may, in its sole discretion, at any time suspend or terminate the operation of the site or any of the services provided via the site or advertised on the site, without prior notice to you and without the need to provide you with reasons.

11. Exclusion & limitation of liability - NEITHER TIP, ITS HOLDING COMPANY, ITS SUBSIDIARIES, ASSOCIATES, AFFILIATES OR THEIR SHAREHOLDERS, CONSULTANTS OR EMPLOYEES WILL BE LIABLE FOR ANY DAMAGES RELATING TO THE USE OF THIS SITE, IRRESPECTIVE OF THE CAUSE OF YOUR LOSS. WITHOUT AFFECTING THE FOREGOING, WE ARE NOT BE LIABLE FOR: (A) ANY INTERRUPTION; MALFUNCTION; DOWNTIME OR OTHER FAILURE OF THE SITE, COMPUTER SYSTEMS FOR WHATEVER REASON; (B) ANY INTERRUPTION, MALFUNCTION, DOWNTIME OR OTHER FAILURE OF GOODS OR SERVICES PROVIDED BY 3RD PARTIES, INCLUDING, WITHOUT LIMITATION, PUBLIC SWITCHED TELECOMMUNICATION SERVICE PROVIDERS, INTERNET SERVICE PROVIDERS, ELECTRICITY SUPPLIERS, LOCAL AUTHORITIES AND CERTIFICATION AUTHORITIES; OR (C) AN EVENT OF FORCE MAJEURE OR ANY OTHER EVENT OVER WHICH WE HAVE NO DIRECT CONTROL.

12. Intellectual property - TIP owns or has been licensed to use all the intellectual property rights in all the material on the site which includes, but is not limited to, copyright, trade marks rights in the brands, logos, graphics, photographs, product and price information which is displayed on the site from time to time. You may not use this material for any commercial purposes whatsoever. You may only use such material for using or considering Real Time Travel Connections products or services. You are allowed to view and download one copy of the material to your computer.

13. Linking to 3rd party sites - Hyperlinks to the websites of other persons or businesses are provided at your own risk. You acknowledge that the websites attached to these hyperlinks are beyond our control and that we do not endorse, warrant or make any representations about the content, products, services, security or reliability of that website.

14. No representations or warranties - The site and the information on the site are provided "as is" and we do not make any express, implied representations or warranties with regard thereto. Without limiting the generality of the foregoing, we disclaim all implied warranties in respect of merchantability or fitness for a particular purpose. TIP not warrant that the site or the information on the site: (a) will be error free; (b) will meet any particular criteria of accuracy, completeness or reliability, performance or quality; or (c) will be free of viruses or any other data or code which has the ability to corrupt or adversely affect the operation of your computer, data or network.

15. Right to amend this agreement - We reserve the right to amend these terms and conditions at any time. All amendments to these terms will be posted on the site ("the current version"). Whenever you access the site you will be bound to the current version. You may terminate this agreement by written notice to us if you do not wish to be bound by the current version. Continued use of this site will be deemed to constitute acceptance of the current version. Unless otherwise stated the current version shall supersede and replace all the previous versions of the terms and conditions. A print-out signed by the webmaster responsible for maintaining this site will serve as prima facie proof as to the date of publication and content of the current version.

16. General
Severability: : If any of the provisions of these online terms are not fully enforceable for any reason, the remainder will nevertheless continue to apply.
Jurisdiction and governing law: Unless otherwise specified, the goods and services offered on this site are intended for citizens of the Republic of South African only. The online terms shall be governed by and interpreted according to the laws of the Republic of South Africa without giving effect to any principles of conflict of law.
Notices and address for service: For purposes of these online terms Real Time Travel Connections will receive legal service of any formal notices or court process at the physical address specified on its website from time to time and you agree to receive same at your specified address.